Keem Medical Aesthetics

Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms and conditions

We are pleased to offer a free consultation for all treatments with no commitment.

We reserve the right to refuse treatment to any patient for any reason.

All patients must be 21 years or older. In some cases, you may be able to have treatment if you are over the age of 18 if there is clear aesthetic indication that treatment will improve psychological wellbeing.

All clients must wait a period of two weeks after treatment to be reviewed. This is to allow all swelling to subside and product to settle in. (Please note: if you have any concerns about a treatment, you are able to contact us at any time.)

In the event that you are dissatisfied with your treatment you must attend a review appointment to discuss this with our Cosmetic Nurse Prescriber.

Photographs will be taken pre and post treatment for your clinical record. These images are kept private and are for record keeping purposes only, in line with legislation.

We may wish to share the before and after images through our media channels. If this happens, you will always be asked for consent prior. A Media Release consent form will be given to you in clinic, which will detail the full agreement. You can decline this if you wish to.

 

Cancellations, lateness and Deposits

A deposit of £50 is required for all appointments. Appointments cannot be held without the payment of deposit under any circumstance. 

Deposits are redeemable against treatment cost. Please note deposits are only refundable if you are medically unsuitable for treatment. 

Provided you attend your scheduled appointment, if you do not wish to go ahead with treatment or our Nurse Prescriber encounter any problem and decide not to go ahead with your treatment following your consultation, your deposit will be fully reimbursed.

If you wish to cancel your appointment you must do this at least 48 hours in advanced (excluding weekends and bank holidays). If you cancel any later than this or fail to attend your appointment you will lose your deposit.

If you wish to reschedule 48 hours prior to your appointment your £50 deposit will be kept on file and carried over to secure your new appointment. If you reschedule any later than the 48 hours’ notice period you will lose your deposit and a new deposit of £50 will be required to make another appointment.

Your appointment or future appointment will be confirmed only once you have paid the deposit require. If you fail to pay the deposit 48 hours prior to your appointment, you will lose your appointment.

Patients are expected to arrive on time for all scheduled appointments. If you anticipate being late, please contact us as soon as possible. Appointments may be cancelled if you arrive more than 15 minutes after the scheduled start time. In such cases, a new appointment may need to be arranged, subject to availability.

 

Liability

It is the client's responsibility to ensure that he or she provide us, with all relevant medical details prior to each treatment. KEEM Aesthetics Ltd will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, KEEM Aesthetics Ltd regarding the care of a treated area. Nothing in these terms of business shall exclude or limit KEEM Aesthetics Ltd ‘s liability for any personal injury resulting from KEEM Aesthetics Ltd ’s negligence.

Your right to complain

KEEM Aesthetics Ltd endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at KEEM Aesthetics Ltd, you are entitled to lodge a complaint, either by telephone or in writing. If you require assistance with making your complaint, KEEM Aesthetics Ltd will be pleased to help.

During the investigation, KEEM Aesthetics Ltd may require you to attend an additional consultation with the Advanced Aesthetic Nurse practitioner, if this is deemed appropriate.

Policy on children & pets

Reschedule/Cancellation policy

We do not accept children or pets into the clinic unless they are supervised by a friend or family member.

If you wish to cancel your appointment you must do this at least 48 hours in advanced (excluding weekends and bank holidays). If you cancel any later than this or fail to attend your appointment you will lose your deposit. Please note deposits are only refundable if you are medically unsuitable for treatment. 

If you wish to reschedule 48 hours prior to your appointment your £50 deposit will be kept on file and carried over to secure your new appointment. If you reschedule any later than the 48 hours’ notice period you will lose your deposit and a new deposit of £50 will be required to make another appointment.

Your appointment or future appointment will be confirmed only once you have paid the deposit require. If you fail to pay the deposit 48 hours prior to your appointment, you will lose your appointment.

 

Liability

It is the client's responsibility to ensure that he or she provide us, with all relevant medical details prior to each treatment. KEEM Aesthetics Ltd will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

- If you cancel within 48 hours of appointment, your deposit will NOT be refunded

- You will not be able to reschedule your appointment within 48 hours of appointment